Before discussing the particulars of our return policy, let us inform you up front of one simple fact. Because HCSdirect does not sell anything but the finest Quality Hardware available our return rate is less than one tenth of one precent for the past 8 years!

   If a device is found to be defective within 10 days of purchase, customers should contact HCSdirect thru the Assistance link located at the top of the stores main page. After filling out the required form an RMA number will be assigned and the merchandise may then be returned for an exchange/ repair. No refunds will be given unless HCSdirect is unable to replace the product. All merchandise must be returned in its original condition including all packaging and associated documents. Shipping must be prepaid by the customer, HCSdirect will not accept C.O.D. returns. HCSdirect may charge a %20 Restocking Fee for Items that are accepted for return due to Buyer Error/ Ignorance such as Ordering the Wrong Part or Ordering Parts without first knowing what is actually wrong (blind trouble shooting). Errors such as these including but not limited to Buyer Ignorance that result in a product purchase where the Buyer wishes to Return the product may incurr the %20 Restocking Fee (assuming the Item is Approved for Return).

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   HCSdirect strives to offer customers Quality products that are backed by the best manufacturers warranties available in the industry today. Information regarding a specific products warranty shall be listed on the respective product description page. If a product is found to be defective or fails during the course of normal operation and meets the warranty eligibility requirements listed by the manufacturer, the manufacturer should be contacted immediately for warranty service. For this reason it is vital that customers complete and submit any and all warranty information requested by the products manufacturer, it is also a good idea to keep copies of all receipts and warranty records before submitting them to the manufacturer. HCSdirect will assist in contacting the manufacturers for warranty support if asked.

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   Warranty inquiries should be directed to the Assistance Form. Customers are encouraged to purchase products from HCSdirect knowing that all merchandise sold is backed by comprehensive manufacturer warranties. We simply do not sell junk or low-end hardware. Potential customers are encouraged to compare our prices and manufacturer warranties with those offered by other companies selling the same High Quality Hardware.